Returns & Complaints

Returns & Complaints

Fliink offers a 30-day * right of return.

You can buy returns right here

When returning, we ask you to print and fill in our return slip in the link below and enclose this in your return package.

Download the return slip: here

When returning, please remember the following:

• Remember to write your full name and order number.
• Remember to ensure that the goods are properly packed. You are responsible for the package/goods until we receive it. So keep the postal receipt and tracking number
• If the goods are not received in their original condition and packaging, we can make a deduction from the refund corresponding to the decrease in value of the goods.
• When shipping, remember to choose business delivery (not parcel shop).
• Costs associated with return shipping are paid by you and not covered by Fliink. Lost return packages are not Fliink's responsibility.

When you shop online at www.Fliink.dk, you have a 30-day right of withdrawal. Your right of return runs from the day you received the item.

When the item is returned and the right of withdrawal is exercised, the item is returned in essentially the same condition and quantity as when you received it. You are of course welcome to unpack the product and try it on. However, the right of withdrawal expires if there are clear signs that the item has been used.

When you use the right of cancellation, you must pay for the shipping yourself when you return the item to us. When you send returned goods to us through a shipping company, remember to get a receipt that your package has been sent, as proof that you have handed over goods to the shipping company. You can buy returns right here

You can cancel the purchase by refusing to receive the item, by handing the item over to the post office.

Your return package must be returned to the following address:

When you cancel the purchase, the purchase price is refunded to you by returning the money to your bank/card with which the purchase was made. This happens when we have received the item back and checked that it meets the conditions for the right of withdrawal to be used. The refund is made no later than 14 days after receipt.

Complaints - If there is something wrong with the product
If there is something wrong with the product, your purchase is covered by the Sales Act, including the defects regulations. This means that you can either get a defective item repaired, exchanged, your money back or a discount, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

You must contact us within a "reasonable time" (when you have discovered the fault in the product) and as soon as possible. You can advertise by sending us an email to: hello@fliink.dk . Depending on the specific situation, you will receive further instructions.

Exchange
If you wish to exchange an item for a different size, color or style, please place a new order on our webshop. Please return the item you do not wish to keep to our warehouse.

Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. Fliink ApS will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, send to:

Fliink ApS
Klamsagervej 32, st. 10.
8230 Åbyhøj

CVR no.: 43139754
Email: hello@fliink.dk